Huizhou Minqixin Crafts Co., Ltd.

Refund policy

Please review this after-sales policy carefully before you place an order. If you place an order, you agree to this policy.

After-sales service is available after the order is paid and before the order is closed.

If there are any after-sales problems, the processing time will be postponed.

How to apply for after-sales support?

You can contact us via email and WhatsApp to apply for after-sales service. Explain why, upload appropriate images, and submit your application. Our support team will approve your request within 48 hours and will discuss solutions with you based on your situation. The solution given by support should be final.

We will provide faster processing and we will be grateful if you can provide the following information:

Photos or videos of damaged items to prove damage.

If our after-sales team requests a return, the product needs to be returned to our warehouse.

Except for important explanations, we will refund, resend or accept returns for any of the following situations:

1. Orders are delayed.

Orders lack tracking information, are in transit, pending processing, and expire 60 days from the date the order leaves our warehouse. The following countries and shipping methods may vary:

For orders shipped to the United States, it is 38 days from the date the order departs from our warehouse.

For some special shipping methods, we cannot handle your after-sales issues. (See important interpretation below)

notes:

Sometimes orders arrive at your nearest post office and are pending due to insufficient address, unclaimed package, no such number, etc. It is much more convenient for you to contact your local post office or drop off at the post office.

2. Order not received.

If the tracking information shows that the order has been delivered, we will not process a refund or resend.

If you do not receive your package, you will need a stamped proof of non-delivery from your local post office.

Tracking information alerts. Trace information displays alerts for the following reasons:

Incorrect/insufficient address.

There is no such number.

Recipient unknown.

reject.

Don't pick it up in time.

There is no safe delivery location.

Uncleared customs.

other people.

notes:

The local dealer will deliver the goods 1-3 times according to the actual situation. If no one claims it during the delivery period, it will be returned to the local post office for storage within 3-7 days. In the meantime, you need to collect the package yourself. Otherwise, the product will be returned to the sender, our logistics company.

If you do not process an undelivered order or the package is destroyed by the logistics company, we will not be able to provide a refund or resend.

If an unsigned order is not processed in time or has been destroyed by the shipping company, we cannot refund or resend the item.

3. The product is damaged.

If the package arrives severely damaged, we will provide a full refund or replacement.

If the package arrives partially damaged (except for threads, minor wrinkles, small scratches, etc.), we offer a partial refund/replacement.

notes:

For fragile products, refunds are strongly recommended.

For damaged boxes, due to long distance international delivery, we are unable to provide any refunds or other after-sales services.

For regular products, you should apply for after-sales service within 30 days of package delivery.

For electronic products, you should request after-sales service within 30 days of package delivery.

4. Incorrect or missing product.

Before products are shipped, we have strict quality control processes. We will handle incorrect or missing products as follows:

We offer a full refund or replacement for incorrect products.

We offer partial refunds for products with incorrect colors, sizes that do not affect the functionality of the product, etc.

For missing parts that do not affect the function of the product, we may partially return or resend the missing parts; for missing parts that affect the function of the product, we will only resend the product.

For accessories, we will resend the accessories.

notes:

For missing parts that do not affect the function of the product, we may partially return or resend the missing parts; for missing parts that affect the function of the product, we will only resend the product.

Important explanation

1. Deadline for after-sales service after opening.

If the order status is "Closed", after-sales service cannot be opened. Not possible, we will handle your after-sales service as all tracking information has been cleared.

notes:

If the order is closed and you do not reply for seven consecutive days, the after-sales service will be automatically closed.

2. Force majeure.

We are not responsible for any product damage or transportation delays caused by force majeure, including but not limited to: epidemics, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow or customs inspections. However, we will notify you via chat, email, etc.

Shipping method restrictions.

Some shipping methods are not trackable when an order arrives in certain countries, states, or cities. We will not accept any dispute when you choose these shipping methods for certain countries.

notes:

For DHL, UPS, FedEx, remote addresses will be charged extra.

3. Returns.

Products can only be returned to our China warehouse. But we do not recommend returning products to our warehouse because international shipping costs are high and it takes at least 1 month to arrive at our China warehouse. Most of them will be lost during return. Additionally, most returned products are damaged along the way.

Please return the product within 30 days of receipt.

5. Unacceptable after-sales service

We do not accept any unreasonable after-sales service, including but not limited to:

Buyers don't like it.

The product description is untrue.

The product smells very unusual.

The buyer ordered the wrong product or SKU.

The shipping address provided is incorrect.

Product differences need to be negotiated in advance.

Tracking information deleted by the logistics company.

We always strive to provide the best service. If you have any other questions, please feel free to contact us.