Since its establishment in 2017 in Huizhou City, Guangdong, China, Huizhou Minqixin Crafts Co., Ltd. has emerged in the field of crafts export trade with a unique attitude. Rooted in Huizhou, the company relies on the local developed manufacturing base and convenient transportation conditions to lay a solid foundation for the development of domestic and foreign markets.
As a company focusing on export trade, we are committed to providing a wide range of high-quality crafts to customers around the world. The company's business covers the import and export of various crafts, whether it is exquisite and elegant crystal crafts, unique metal products, or artistic resin crafts, they are all within our business scope. We have established long-term and stable cooperative relations with many high-quality crafts manufacturers in China, which can ensure sufficient supply and stable product quality to meet the needs of different customers for various crafts.
In terms of service, the company always adheres to the concept of customer first and will provide customers with high-quality services as its core pursuit. We have a professional, efficient and experienced service team. From the moment the customer consults the product, they can feel our meticulous service. Team members are proficient in international trade processes and are able to handle all kinds of documents and procedures to ensure that every order can be completed smoothly. Whether it is product selection, order follow-up, or after-sales problem handling, we can provide customers with timely, accurate and professional solutions.
The transportation link is the key to export trade, and we have significant advantages in this regard. We have maintained long-term cooperation with many internationally renowned logistics partners, and successfully built an efficient logistics network through in-depth business negotiations and close collaboration. This enables us to provide customers with the fastest and cheapest transportation methods. According to customer needs and the characteristics of the goods, we will tailor-make transportation plans. Whether it is urgent orders to choose air transportation to ensure the rapid delivery of goods, or bulk goods to use sea transportation to control costs, we can make accurate arrangements. During the transportation process, we also use advanced logistics tracking systems to monitor the transportation status of goods in real time, and provide timely feedback to customers, so that customers can know the transportation status of the goods well, and truly worry-free and assured.
Looking to the future, Huizhou Minqixin Crafts Co., Ltd. will continue to uphold the business philosophy of integrity, professionalism and innovation, continuously expand business areas, improve service quality, give back to customers with better products and services, move forward steadily on the road of handicraft export trade, and work with customers to create a better future.
Email address: lxiaoming1992@gmail.com
Tel: +8615622782984
WA Businsess: +8618974725789
Detailed address: Building 25, Fuchuan Ruiyuan, No. 303, Zhongkai Avenue, Zhongkai High-tech Zone, Huizhou
General Manager: Xiaomin Liu
Introduction
Huizhou Minqixin Crafts Co., Ltd. (hereinafter referred to as "we") respects and is committed to protecting the privacy of users. This privacy policy is intended to explain to you the principles and practices we follow when collecting, using, storing and sharing your personal information. When you use our services, visit our website or conduct transactions, you agree to the content of this privacy policy.
Information Collection
We may collect the following types of personal information:
Basic information: such as name, contact information (including email address, phone number), delivery address, etc., for processing orders and providing customer service.
Transaction information: including purchase records, payment information, etc., in order to complete the transaction process and financial accounting.
Browsing information: When you visit our website, your browsing behavior information may be collected, such as pages browsed, stay time, etc., for optimizing website experience and services.
Information Use
We use the collected information to process orders, arrange transportation, provide customer support, and fulfill contractual obligations signed with you.
Use information for market analysis and to improve our products and services to better meet your needs.
Information Storage and Security
We will take reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.
Your information will be stored on a secure server and access will be strictly limited.
Information Sharing
We may share necessary information with third-party partners (such as logistics providers, payment processors) to complete order processing and service delivery, but these partners are subject to strict confidentiality obligations.
We may disclose your information when required by law or to protect our legitimate rights and interests.
Your Rights
Right of Access: You have the right to access your personal information at any time.
Right to Correction: If you find that the information is incorrect, you can ask us to correct it.
Right to Deletion: You have the right to request the deletion of your personal information in accordance with legal provisions.
Right to Unsubscribe: For marketing information, you have the right to choose to unsubscribe at any time.
Policy Update
We may update this privacy policy in accordance with changes in laws and regulations or business needs. We will post the updated policy on the website and notify you by email or other prominent means in case of major changes.
Refund Conditions
1 Product Quality Issues: If the product you received has quality defects, you have the right to apply for a refund within [7] days of receiving the product. You need to provide photos or detailed descriptions of the product problems for us to verify.
2 Wrong or missing products: If we send the wrong product or miss a product, you can apply for a refund or replacement of the correct product within [15] days of discovery.
Unused and undamaged: If the product is unused, undamaged and the original packaging is intact, some products support a refund within [30] days of receipt, but the customer needs to bear the shipping costs and send the product to our company address. However, customized products, special promotion products, and products that have been opened and affect secondary sales are excluded.
3 Refund Process
Submit an application: You need to submit a refund application through our customer service channels (such as email, customer service phone), and provide the order number, refund reason and relevant supporting materials.
4 Review: We will review your application within [7] working days after receiving your application. After the review is passed, we will initiate the refund process.
5Refund method: The refund will be made according to your original payment method. The refund time may vary depending on the payment institution and bank processing time. Generally, the refund will be completed within [7] working days after the review is passed.
Transportation Methods
1International Express:
For small quantities of goods, we usually use internationally renowned express service providers such as DHL, FedEx, UPS, USPS, etc. to ensure fast delivery. The shipping time is generally [7] - [15] working days, depending on the destination country and region. 2Sea Freight: For large quantities of goods, sea freight is a more economical option. The shipping time is longer, generally [4] - [6] weeks, depending on the route and port conditions.
2Freight Calculation:
Express freight: Calculated based on the weight, volume and destination country of the goods. We will display the specific freight for you on the order confirmation page.
Sea Freight: Sea freight is calculated based on the volume or weight (whichever is larger) of the goods, the route and the miscellaneous fees of the destination port. We will provide you with a detailed freight quote after receiving your order.
Shipping Time
Express: The estimated shipping time is [7] - [15] working days, but it may be delayed due to customs clearance, holidays, etc.
Ocean Freight: The transit time is [4] - [6] weeks, which is affected by the ship's sailing time, port congestion, etc.
3 Cargo Tracking: We will provide you with a cargo tracking number, and you can check the cargo transportation status through the official website of the corresponding transport company or our customer service channels.
If there are delays or other problems during transportation, we will assist you in communicating with the transport company to resolve them.
4 Risk and Liability:
The risk of the goods during transportation is transferred to the customer when the goods are delivered to the transport company. However, if the goods are damaged or lost due to our fault (such as improper packaging), we will bear the corresponding responsibility.
Delays or additional costs caused by customs clearance issues are borne by the customer. We will provide necessary assistance, but do not bear the final responsibility.
1: Service Provision
We are committed to providing you with high-quality handicraft products and excellent customer service. We will do our best to ensure the accuracy of website information and product supply.
We reserve the right to adjust product prices and inventory according to market conditions, product supply and other factors, but will update relevant information on the website in a timely manner.
2: Order Processing : After you submit an order on our website, we will confirm the order and contact you (if necessary) within 3-7 working days. After the order is confirmed, we will arrange shipment as soon as possible.
You are responsible for ensuring the accuracy of order information (such as delivery address, contact information). If there is a shipping problem caused by incorrect information, we will try our best to assist in solving it, but additional fees may be incurred.
3: Intellectual Property
All products, pictures, texts and other content displayed on our website are protected by intellectual property rights and may not be copied, disseminated or used for other commercial purposes without our written permission.
We respect the intellectual property rights of others. If you believe that our products or website content infringes your intellectual property rights, please notify us in time and we will handle it in accordance with the law.
4: Applicable Law and Dispute Resolution
These Terms of Service are subject to the laws of the People's Republic of China.
If any dispute arises between the parties during the performance of this service agreement, it shall be resolved through friendly negotiation first; if the negotiation fails, either party may file a lawsuit with the People's Court with jurisdiction.
5: Changes to Terms
We have the right to modify this service agreement in accordance with business development and changes in laws and regulations. The modified terms will be published on the website and will take effect from the date of publication. If you continue to use our services after the terms are changed, it will be deemed that you accept the changed terms.
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