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Refund policy
Refund policy
Returns
Our returns policy is valid for 15 days. If more than 15 days have passed since you purchased and received your item, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will send you an email to let you know that we have received your return. We will also let you know if your refund has been approved.
If your refund request is approved, we will process your refund and automatically issue the refund to your credit card or your original payment method within 3-4 days.
Delayed or missing refunds
If you haven't received your refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to be officially credited.
Next, contact your bank. Refunds usually take some processing time to be credited.
If you have done all of the above and still haven't received your refund, please contact us at minqigy@gmail.com.
Exchanges
We only replace defective or damaged merchandise. The quickest way to ensure you get what you need is to return th
Shipping
For returns, please mail the product to: Building 25, Fuchuan Ruiyuan, No. 303, Zhongkai Avenue, Zhongkai High-tech Zone, Huizhou
You will be responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Our returns policy is valid for 15 days. If more than 15 days have passed since you purchased and received your item, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will send you an email to let you know that we have received your return. We will also let you know if your refund has been approved.
If your refund request is approved, we will process your refund and automatically issue the refund to your credit card or your original payment method within 3-4 days.
Delayed or missing refunds
If you haven't received your refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to be officially credited.
Next, contact your bank. Refunds usually take some processing time to be credited.
If you have done all of the above and still haven't received your refund, please contact us at minqigy@gmail.com.
Exchanges
We only replace defective or damaged merchandise. The quickest way to ensure you get what you need is to return th
Shipping
For returns, please mail the product to: Building 25, Fuchuan Ruiyuan, No. 303, Zhongkai Avenue, Zhongkai High-tech Zone, Huizhou
You will be responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
